Refund Policy for Bestfind Stores Limited

Effective Date: December 29, 2025

Bestfind Stores Limited operates the website www.bestfindstores.com. This Refund Policy forms part of our overall Return Policy and explains how refunds are processed for eligible returns. We strive to ensure customer satisfaction while complying with applicable Nigerian laws, including the Federal Competition and Consumer Protection Act (FCCPA) 2018.

1. When Refunds Are Issued

We issue refunds for returned items that meet our Return Policy eligibility criteria, including:

Defective, damaged, or faulty products

Incorrect items received (wrong product, size, color, etc.)

Products that do not match the Site description

Change-of-mind returns (for eligible items only, within the 7-day return window)

Refunds are not provided for:

Non-returnable items (e.g., hygiene products, personalized items, final sale items – see Return Policy for full list)

Items not in original, unused condition with packaging and tags intact

Returns outside the 7-day window (unless covered by manufacturer warranty)

2. Refund Amount

Full Refund: You will receive a refund for the purchase price of the item(s), excluding original shipping fees (unless the return is due to our error).

If the return is due to our mistake (e.g., wrong or defective item sent), we will also refund return shipping costs where applicable.

Promotional discounts or free shipping offers may be adjusted proportionally if part of an order is returned.

3. Refund Method

Refunds are issued to your original payment method (e.g., credit/debit card, bank transfer, or mobile money).

Alternatively, at your request and our discretion, we may issue store credit for faster processing.

4. Refund Timeline

Once we receive and inspect your returned item(s) and approve the refund, processing typically takes 7–14 business days.

The time for funds to appear in your account depends on your payment provider (e.g., banks may take additional days).

5. Refund Process

Initiate a return within 7 days of delivery (see Return Policy for steps).

Ship the item back following our instructions.

We inspect the returned item upon arrival.

If approved, your refund is processed automatically.

You will receive an email notification when your refund is issued.

6. Your Statutory Rights

This Refund Policy does not affect your legal rights under Nigerian consumer protection laws, including the right to a refund, repair, or replacement for faulty or misrepresented goods.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on the Site with the updated effective date.

8. Contact Us

For questions about refunds or to check status:

Bestfind Stores Limited

Email: support@bestfindstores.com

Tel: +234 907 329 9503

Thank you for choosing Bestfind Stores. We’re here to make your shopping experience positive!