Return Policy for Bestfind Stores Limited

Effective Date: December 29, 2025

Bestfind Stores Limited operates the website www.bestfindstores.com. We are committed to customer satisfaction and offer a fair return policy in line with applicable Nigerian laws, including the Federal Competition and Consumer Protection Act (FCCPA) 2018.

We provide a 7-day return policy for most items, allowing you to return eligible products within 7 days from the date of delivery.

1. Eligibility for Returns

You may return an item if:

The product is defective, damaged, or faulty.

The product received is not what you ordered (wrong item, size, color, etc.).

The product does not match the description on the Site.

You have changed your mind (subject to conditions below).

Items must be returned in their original condition, unused, unopened (where applicable), with all original packaging, tags, accessories, and proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or other reasons, including:

Personalized or customized products.

Underwear, swimwear, lingerie, or earrings (for hygiene reasons).

Sealed products that have been opened (e.g., cosmetics, perfumes, software, or media).

Perishable goods.

Items marked as "final sale" or non-returnable on the product page.

3. Return Process

Initiate a Return: Contact our customer support within 7 days of delivery via email at support@bestfindstores.com or through your account on the Site. Provide your order number, reason for return, and photos/videos of the item if defective.

Approval: We will review your request and approve eligible returns, providing instructions for return.

Shipping the Return: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item), in which case we may cover the costs.

Inspection: Upon receipt, we will inspect the item. If it meets our conditions, we will process your refund or exchange.

4. Refunds and Exchanges

Refund: Full refund to your original payment method (or store credit, if preferred) once the item passes inspection. Refunds are processed within 7-14 business days.

Exchange: If you prefer an exchange for a similar item, we will arrange it subject to availability.

No refunds for change-of-mind returns on non-eligible items.

5. Warranty and Extended Issues

For defects discovered after 7 days, items may be covered by the manufacturer's warranty. Contact us for assistance in directing you to the appropriate service center.

6. Your Rights Under Nigerian Law

This policy complements your statutory rights under the FCCPA, including the right to return defective or unsuitable goods. We do not impose "no refund" restrictions on eligible returns.

7. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on the Site with the updated effective date.

8. Contact Us

For any questions or to initiate a return:

Bestfind Stores Limited

Email: support@bestfindstores.com

Tel: +234 907 329 9503

Thank you for shopping with Bestfind Stores. We value your trust and aim to make your experience seamless!