ustomer Support Policy

Effective Date: January 1st 2026

Customer Support Policy

At BestFindStores, we are committed to providing timely, professional, and helpful customer support. This Customer Support Policy explains how customers and sellers can contact us, the types of assistance we provide, and what you can expect when seeking support.

1. Our Commitment

We aim to:

• Respond to customer enquiries promptly.
• Treat every customer with respect and professionalism.
• Resolve issues fairly and efficiently.
• Provide accurate information about our products, services, and policies.
• Continuously improve our support experience through customer feedback.

2. Support Channels

You can contact BestFindStores through the following channels:

Website: www.bestfindstores.com

Email: support@bestfindstores.com

Phone: +234 907 329 9503

Where available, customers may also contact us through the contact form or live chat on our website.

3. Support Hours

Our customer support team is available during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM (WAT)
• Saturday: 10:00 AM – 4:00 PM (WAT)
• Sunday and Public Holidays: Closed

Messages received outside business hours will be addressed as soon as possible on the next business day.

4. Response Times

While response times may vary depending on enquiry volume, our general targets are:

• Email enquiries: Within 24 business hours.
• Phone enquiries: During business hours.
• Contact form or live chat: As soon as reasonably possible during support hours.

Complex issues requiring investigation may take additional time.

5. Types of Support We Provide

Our support team can assist with:

• Order enquiries.
• Product information.
• Shipping and delivery updates.
• Return and refund requests.
• Payment-related questions.
• Account access issues.
• Seller enquiries.
• Technical issues affecting the website.
• General questions about our services and policies.

6. Information Required

To help us resolve your enquiry quickly, please provide:

• Your full name.
• Order number (if applicable).
• Email address used for the order.
• A clear description of the issue.
• Supporting photographs or documents where relevant.

Providing complete information helps us investigate and respond more efficiently.

7. Marketplace Orders

Independent sellers sell many products available on BestFindStores.

Where appropriate, we may communicate with the seller to resolve issues relating to:

• Product availability.
• Shipping.
• Returns.
• Replacements.
• Refunds.

BestFindStores will make reasonable efforts to facilitate communication and help achieve a fair resolution.

8. Customer Responsibilities

Customers are expected to:

• Provide accurate information.
• Communicate respectfully with our support team.
• Follow the instructions provided during the resolution process.
• Review our published policies before submitting certain requests.

9. Unacceptable Conduct

BestFindStores does not tolerate:

• Abusive or threatening language.
• Harassment of staff or sellers.
• Fraudulent claims.
• Submission of false information.
• Repeated misuse of our support services.

We reserve the right to limit or refuse support where such conduct occurs, subject to applicable law.

10. Complaints and Dispute Resolution

If you are dissatisfied with the outcome of your support request, you may ask for your case to be reviewed.

We will make reasonable efforts to investigate complaints fairly and work toward an appropriate resolution in accordance with our policies and applicable laws.

11. Privacy

Any personal information provided while seeking support will be handled in accordance with our Privacy Policy and used only for the purpose of responding to your enquiry, verifying your account, or resolving your issue.

12. Policy Updates

BestFindStores may update this Customer Support Policy from time to time. Any changes will be posted on this page with the revised effective date.

13. Contact Us

If you need assistance, please contact us:

BestFindStores

Website: www.bestfindstores.com

Email: support@bestfindstores.com

Phone: +234 907 329 9503

We appreciate your trust in BestFindStores and are committed to providing helpful, responsive, and reliable customer support.